PURPOSE:
The purpose of the seminar is for the participant to get to know the modern trends and innovative methods of managing an office, to function as a self-directed executive of an intelligent and healthy business unit, in the private or public sector, to become an essential contributor to the changes planned by the leadership and to lead in the unit of administrative reforms, decisions and other strategic planning.
TARGET AUDIENCE:
The seminar is addressed to secretaries of management and administrative staff, who autonomously serve the secretarial support of their position.
PROGRAMME CONTENT
WORK SPACE MAPPING IN MODERN REALITY : Through this section we want to aim to understand the needs of the workplace in the modern environment and the mission of the secretariat in the vision of the company:
JOB DESCRIPTION & ANALYSIS: The necessity of redefining them according to the modern era, the new activities of the company or its manager/assistant.
COMPANY'S PROFILE: apart from a description on the brochure or website, what else is this profile for you as an assistant? How will you become part of his philosophy instead of his simple readers?
MANAGER'S PROFILE: how is the manager described and how would you describe him to fit into your role as an assistant?
ASSISTANT'S PROFILE: how is the Assistant's profile outlined internationally? How does a secretary differ from an administrative assistant?
OFFICE DESIGN & ORGANIZATION: how would we capture the design of the office function and its organizational structure?
MANAGEMENT STYLES: what are the models of modern business management within the environments of which we are asked to harmonize? Do we recognize if such a change has occurred in the company or organization we work for?
HOLITSIC SWOT: what are our strengths and weaknesses, based on experience, knowledge, job position and era we are in?
COMMUNICATION: This section will define the concept of communication and the role of the secretariat in the company and in each executive individually,so that it can be an effective tool for its use
Oral Communication Skills: focuses on the necessity of oral reporting with comprehensive and concise speech, so that the end result does not create gaps, doubts and ambiguities.
Written Communication Skills: correspondence, briefs, reports. The modern assistant is asked to write letters, give reports, prepare speeches or presentations of her manager or department executives, texts for tenders, investment proposals, to create summaries or reformulate previous work.
Languages: Communication is based on the good use of the language, native or foreign. What is the necessity of continuous education in the languages we know and in learning new one(s)?
Networking & Social Media: the modern necessity, that is set up like a game, but is not .
Negotiating Skills: daily negotiations at the level and responsibilities of the assistant
Presentation Skills: personal presence, strategic planning of body language and the messages it sends
OFFICE ORGANIZATION: The section emphasizes the new trends in the organization of the space, the tasks carried out in it and ,of course, the time in which efficiency is measured:
- newest updates in Record Management & Filing
- e-signature
- meetings and minute taking
- project management
- time management
- Τraining Needs Analysis
LECTURER
Dr Xara Kapsanaki
Certified Trainer and Educational Material Designer from the International Board for Training , Performance and Instruction (IBSTPI)
Scientific Associate of ACTA & ELOT
European Business and Career Mentor - Οfficial Trainer
Participants will receive the notes and the Certification of Attendance by e-mail.
Payment will be made by bank transfer or direct deposit to the account of ALPHA BANK: GR66 0140 1230 1230 0232 0001 247 or
PIRAEUS BANK: GR 24 0172 0500 0050 5003 0221 686, up to 3 days before the beginning of the seminar.
Cancellations are accepted without charge up to 5 days prior to the seminar.
Registration - Info
EXECUTIVE SECRETARY 04/04/23 - 05/04/23Take a few seconds to fill the following information. One of our representatives will call you soon.